Analytics

Analytics

Technology and advanced statistics boost the value of every customer during every interaction and transform data into opportunities.

We offer a new perspective on how to drive customer experience by combining the expertise of research and analytics with global leadership in operational excellence. By bringing together technology, advanced statistics, and customer interactions, we boost the value of every customer during every interaction and transform data into opportunities.

We apply our analysis results to your daily customer relationship operations. We understand the triggers that leverage customer experience. We analyze data and design action plans based on insights.

Our approach is to move from an IT cost-based big data to a business ROI-driven attitude.

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What do we offer?

InTouch

InTouch is a tailored, in-depth analysis of the factors that impact customer satisfaction to prioritize efforts and improve business results. Our solution has the ability to predict and measure the effect of changing factors on the customer experience. Explore the possibilities to understand, analyze and improve the customer journey.

SmartCast

A sophisticated forecasting solution that combines historic internal and external data to forecast inbound calls. It allows you to simulate different business scenarios in order to reduce inefficiencies and improve customer experience.

OnTarget

A predictive solution integrated with the customer service to improve the experience delivered through a better understanding of your customers. OnTarget calculates the propensity by customer to a target behavior — allowing programs to proactively act anticipating customers' needs.

We transform data into opportunities.

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Real Business Results

We can help you achieve outstanding results by:

Increasing sales and retention

Decreasing complaints

Improving the customer experience 

Reducing operational inefficiencies

I want to know more

Increase Sales

Increased potential outbound sales by

with same effort and investment

Decrease complaints

Reduced complaints by

for a multinational bank in Europe

Uplift your planning capability

Increased forecasting accuracy by

Improve your customer experience

Increased customer satisfaction by

surpassing target expectation

Enhance Retention

Total churn of

for a multinational power 
and gas company

We can help you achieve outstanding results by:

Increasing sales and retention

Decreasing complaints

Improving the customer experience 

Reducing operational inefficiencies

I want to know more

Increase Sales

Increased potential outbound sales by

with same effort and investment

Decrease complaints

Reduced complaints by

for a multinational bank in Europe

Uplift your planning capability

Increased forecasting accuracy by

Improve your customer experience

Increased customer satisfaction by

surpassing target expectation

Enhance Retention

Total churn of

for a multinational power 
and gas company